Two-Year Warranty

Two-year warranty on all products

All products on the Regency Chess Website, including our chess sets, chess pieces, chess boards and more, are covered by our extensive two year warranty. We have a great deal of confidence in our product range, and we are more than happy to cover it for a minimum of two years.

 

What is covered under our warranty

 

  • Cracks in wood
  • Delamination of any material from another
  • Dislodged weights inside chessmen
  • Warping
  • Defective hardware or electrical goods

 

What is not covered by our warranty

 

  • Accidental damage (Although you are likely covered by our lifetime piece replacement service)
  • Damage caused by sunlight
  • Modifications or customisations made after purchase
  • Exposure to chemicals
  • Damaged caused deliberately

 

Product care and warranty information is provided in a handy booklet with each set purchased.

 

To make a claim under our warranty you will need to supply proof of purchase and return the good to us. They will either be repaired or replaced and then sent back to you free of charge. Please contact us to make a claim.